Terms and Conditions




General Terms and Conditions of Sale (GTC)

1. Company Information

The Glixi website is an online store specializing in pet accessories, particularly caps and bucket hats for dogs.

These General Terms and Conditions of Sale govern sales made on the Glixi brand website.

2. Products

The products offered for sale are presented with the greatest possible accuracy.
The photographs and visuals on the site are non-contractual and may differ slightly from the final product depending on screens or manufacturing batches.

3. Prices

Prices displayed on the site are in euros (€).
Glixi reserves the right to modify its prices at any time, while guaranteeing the customer the application of the rate in force at the time of the order.

4. Orders

Any order placed on the site implies full and complete acceptance of these GTC.
After order validation, a confirmation email may be sent to the customer.

Glixi reserves the right to cancel or refuse any order in case of dispute, suspicion of fraud or payment problem.

5. Payment

Payment is due immediately upon order.
Payments made on the site are secured via partner payment platforms.

6. Delivery

Orders are prepared and shipped as quickly as possible.
Delivery times may vary depending on the country of destination and periods of high activity.

Glixi cannot be held responsible for delays related to the carrier or events beyond its control.

7. Right of withdrawal

In accordance with current legislation, the customer has a period of 14 days after receiving their order to exercise their right of withdrawal.

Returned products must be unused, clean, and in their original packaging.

Return costs remain the responsibility of the customer.

8. Refunds

After receipt and verification of the returned product, the refund will be made via the payment method used during the order.

Glixi reserves the right to refuse a refund if the returned product is damaged or used.

9. Personal Data

Personal information collected on the site is used solely for the purpose of processing orders and customer relationship management.

Glixi undertakes not to sell or transmit users' personal data to third parties without authorization.

10. Intellectual Property

All content on the Glixi website (texts, images, logo, design, visuals) are protected by intellectual property law.

Any reproduction or use without authorization is prohibited.

11. Customer Service

For any questions concerning an order or a product, you can contact customer service via the contact page of the site.

12. Modification of the GTC

Glixi reserves the right to modify these General Terms and Conditions of Sale at any time.

The applicable GTC are those in force at the time of the order.