Refund Policy

At Glixi, customer satisfaction is important. If you are not completely satisfied with your order, you can request a return and refund under the conditions below.

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1. Return Period

You have 14 days from receipt of your order to request a return.

After this period, no refund can be made.

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2. Refund Conditions

To be eligible for a refund, the product must:

• be unused;
• be in perfect condition;
• be returned in its original packaging;
• show no signs of wear or damage.

Any item returned incomplete, used or damaged may be refused.

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3. Non-refundable Products

The following items cannot be refunded:

• used or washed products;
• products damaged after receipt;
• promotional or special offer items (except for product defects).

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4. Return Procedure

To request a return, the customer must contact our customer service via the website's contact page, providing:

• the order number;
• the reason for the return;
• photos of the product if necessary.

Once the request is validated, return instructions will be communicated to the customer.

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5. Return Shipping Costs

Return shipping costs are borne by the customer except in cases of:

• order error;
• defective product;
• product received damaged.

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6. Refund Period

After receipt and inspection of the returned product, the refund will be processed within a few days via the payment method used during the order.

The delay may vary depending on banking institutions.

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7. Defective Product or Order Error

If you receive a defective or incorrect item, please contact us promptly with photos of the product concerned.

We will find a suitable solution as soon as possible.

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8. Contact

For any questions regarding a refund or return, you can contact our customer service directly via our contact page.